Job Posting: Customer Service

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Department: Water Department

Date Requested: February 12, 2018

Date needed: ASAP

Job Title: Customer Service

Salary: $35,807.09

  • Job Requirements

    • Ability to communicate verbally and in writing
    • Ability to deal tactfully with the public
    • Ability to operate a computer, typewriter and calculator
    • Knowledge of departmental procedures and procedures
    • Knowledge of standard office procedures
    • Knowledge of basic mathematics

  • Job Responsibilities

    Incumbent’s responsibilities include answering questions regarding bills, in person by phone and in correspondence, signing up customers for new service, issuing permits for hydrant usage and new taps.

    • Investigates customer complaints with water bills, meter readings and service
    • Performs general clerical work; composes and types routine correspondence
    • Writes orders for new service and signs contracts
    • Schedules and writes orders to initiate and terminate service
    • Investigates discrepancies reported by customers with water bills and meter readings, determines cause of problem, takes action accordingly
    • Answers telephone, determines nature of business, answers questions or refers to appropriate party
    • Prepares various departmental reports
    • Performs related duties as required

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Position will be posted internally from February 12, 2018 thru February 16, 2018. If the position is not filled internally it will be held open for external applications an additional ten (10) days. The position will remain posted until filled or no more than 10 days.

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